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  • Client Care Assistant

Do you like to offer the best customer service, love animals and want to work in a friendly, supportive team? We have an exciting opportunity for a Client Care Assistant to join our team. 

Job Types:

Full-time, Permanent

Salary:

Up to £19,344 per year

Company description

We are a busy, modern veterinary practice with the most modern facilities, and we aim to provide the best veterinary treatment to our clients and pets.

We are owned by Linnaeus and are based 5 minutes from Guildford.

Job description

We are a busy first opinion practice-based 5 minutes from Guildford and are looking for an enthusiastic, highly-skilled Customer Care Associate. It is a full-time position, working a 40 hour week.

The Client Care Assistant plays a key role in maintaining the high standard of client care expected within Oak Barn Vets and forms part of a developing front of house team. You will work closely with the Client Care Manager and Nursing team to deliver an outstanding and polished experience for clients and visitors. An important aspect of this role is continuously maintaining a positive and friendly attitude.

Key Responsibilities.

  • Execute good telephone techniques and keep accurate discussions or correspondence with clients.
  • Build relationships with the clients, demonstrate empathy and deliver an excellent level of service at every touchpoint.
  • Be a continual presence within reception, engaging with clients and their pets.
  • Maintain client confidentially and ensure conversations are professional, particularly when clients are present.
  • Administration
  • Liaise with veterinary surgeons to ensure laboratory results are communicated to clients. The aim is, whenever possible, within 24 hours of receipts of results.
  • Monitor and pass on history requests and client movements to the client Care Manager.
  • Experience in a client care environment is desirable.
  • Experience handling customer complaints and processing payments.
  • Qualifications - 4 GCSE's or above.

Skills and Abilities

  • Excellent oral and written communication skills.
  • Able to demonstrate keeping confidentiality.
  • Have a flexible approach to work.
  • Multi-tasking skills, including the ability to prioritise.
  • Approachable with the ability to show empathy where required.
  • Able to work under pressure
  • A team player.

How to apply:

If you are looking to work within a progressive team dedicated to providing the very best of healthcare and advice, please email your CV to Louise Brabon - Group Practice Manager This email address is being protected from spambots. You need JavaScript enabled to view it.